Terms and Conditions
Website Policy
This website policy includes a website that allows consumers to fill in questionnaires, forms and surveys, loan applications, subscription services and online expert chat.
About this Website Policy
This website policy applies to this website, which is operated on behalf of Versatile Home Loans Pty Ltd ACN 694 976 399 (ABN 26 694 976 399) and its related bodies corporate (we, us and our). We are committed to protecting your privacy. This policy explains how your personal information will be treated as you access and interact with this website. Our website privacy policy may change from time to time.
Collection and Use of Information
We may collect personal information from you directly or via your use of our services. We will only collect personal information which is reasonably necessary for, or directly related to, our functions or activities.
Sensitive Information
Sensitive information includes any information about a person’s racial or ethnic origin, political opinion, religious beliefs, or health information. We will not ask you to disclose sensitive information, but if you elect to provide it, it will be captured and stored securely.
Advertising and Tracking
When you view our advertisements on Third Party websites, cookies and web beacons are used to collect information such as your browser type and date of visit. This helps us ensure our marketing efforts are relevant and effective.
Cookies and Digital Privacy
We use cookies to provide you with a customized service and a more effective website experience. You can manage your cookie preferences through your browser settings. We use cookies for:
- Allocating unique identifiers to your browser Customizing our website for your individual needs Statistical analysis and security purposes Identifying referring Third Party Websites
Security of Information
The security of your information is paramount. We regularly review developments in encryption technologies. We take all reasonable steps to protect your data from misuse, unauthorized access, or loss, and destroy information when it is no longer required.
Contact Us
If you have any questions regarding this policy or wish to make a request, please contact Versatile Home Loans Pty Ltd using the details below:
- Address: 1 Queens Rd, Melbourne VIC 3004
- Email: orlando@versatilehomeloans.com.au
- Phone: 1300 093 989
Complaints & Feedback
We value your satisfaction at Versatile Home Loans. If we have not met your expectations, please tell us so we can fix it. Our goal is to handle all concerns fairly and as quickly as possible.
Submitting Your Feedback To file a complaint, reach out via email, phone, or our online form. Include clear details of the issue so we can investigate properly. We will confirm receipt and provide updates as we work toward a swift resolution.
External SupportIf you remain unhappy with our internal response, you can contact the Australian Financial Complaints Authority (AFCA) for free dispute resolution.
Web: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001